Hannah

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  • How soon can I use my cover?

    Your cover starts 24 hours after the start date you choose (which can be up to 60 days from when you buy). A card will arrive within 28 days. AA Breakdown Cover is arranged by Automobile Associati...

  • How many call-outs do I get?

    How many call-outs do I get?   You'll get unlimited call-outs included with your UK cover without it costing you any extra. (But it can't be a repeat call-out for the same fault).   AA Breakdown C...

  • Is my caravan covered?

    Is my caravan covered? Yes - we cover caravans, campervans and trailers as well as cars, motorbikes and vans. That's as long as it's less than 3.5 tonnes (3,500kg) and 8ft 3in (2.55m) wide.   AA B...

  • Can I cancel my car insurance policy?

    If you choose to cancel your policy within 14 days of receiving your policy documentation, we will charge you an arrangement fee of £25, plus time on cover. If you cancel more than 14 days afte...

  • How do I add or remove someone from my policy?

    You can do this at any time online. Just log into your account and you can amend the drivers on your policy.

  • What is car breakdown cover?

    What is car breakdown cover? Breakdown cover is there to help if your vehicle breaks down in the UK. For example, if you get a puncture or a flat battery. It means you can call for help and an expe...

  • What is Rescue & Recovery breakdown cover?

    Rescue cover means that if your vehicle breaks down more than a quarter of a mile from your home address we will send a patrol out to repair it at the roadside. If it cannot be repaired within a re...

  • I have broken down in the UK

    Is it an emergency? We send a mechanic out for urgent problems like: Flat batteries Flat or damaged tyres Engine overheating Fuel issues Gearbox or clutch issues Lost or damaged keys You can als...

  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

  • Welcome to your Help Center!

    You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...